Sept. 11 emergency tapes remind dispatchers of their powerlessness in face of tragedy
Copyright 2006 Newsday, Inc.
BY LUIS PEREZ
Newsday (New York)
They are the steady voices on the other side of the line, but today, 911 dispatchers, as well as victims' families, may be forced to recall the day when two hijacked airliners brought down the World Trade Center.
After a three-year court battle, the city today will release eight hours of 911 calls made on the morning of Sept. 11, 2001. In CDs to be issued by the city Law Department, the voices of callers have been redacted and only emergency operators can be heard.